COMPLAINTS & DISCIPLINARY POLICY & PROCEDURE

AIPM is committed to providing good-quality services to its members, and recognises the value of complaints as an important tool in monitoring member satisfaction.

Our Complaints Policy is modelled on the principles of:

  • fairness

  • accessibility

  • responsiveness

  • efficiency

  • integration

The process uses a four-stage approach to complaint handling:

1. Receipt

2. Acknowledgement

3. Assessment planning and investigation

4. Response

Our policy is to deal with all complaints in a professional and timely manner. AIPM will work with both the complainant/s and respondent/s to establish a resolution that is fair to all parties and accurately reflects AIPM's codes and guidelines.

Please read our Complaints Policy document in full.