ACT PROJECT OF THE YEAR 2018

MyService - Australian Government Department of Veterans' Affairs
ACT PROJECT OF THE YEAR 2018

MyService is a Department of Veterans’ Affairs (DVA) project in partnership with Department of Human Services (DHS). MyService is a new way of assisting veterans’ access eligible services and programs to help them lead healthy and productive lives. It’s a simple, intuitive and innovative digital solution designed to improve the veteran experience, empowering veterans, helping them get the assistance they need with less stress.  MyService is building greater trust and confidence between DVA and its clients and an example of how DVA can deliver a modern responsive claiming process meeting the needs of veterans and their families, government and staff.

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