ACT WINNER 2018

Organisation\Change Management  
National Diabetes Service Scheme (NDSS) Helpline Project - Diabetes Australi
ACT WINNER 2018

The National Diabetes Services Scheme (NDSS) is an initiative of the Australian Government administered with the assistance of Diabetes Australia. The NDSS Helpline Project was a core requirement of the 2016-20 NDSS Agreement between the Commonwealth and Diabetes Australia. The requirement being on or before 01 February 2018, to establish new national helpline arrangements that must be centralised (or achieve other material efficiencies) and be operated and controlled by Diabetes Australia. The new NDSS Helpline will take a nationally consistent approach to deliver best practice self-management, education and support for those living with diabetes, and other helpline users.

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