VIC WINNER 2018

ICT\Telecommunications  
Online View, Payments and Lodgement - Manningham Council
VIC WINNER 2018
The objective of the Online View, Payments and Lodgement project was to provide customers with improved and expanded online services without complicating existing internal administration.
 
To achieve an improved customer experience, Manningham Council invested in technology, application configuration, and improved integration between core enterprise systems. It also streamlined digitised processes for our business and administration users. The project successfully delivered the following key automated and online services:
  • automated direct debit payment services for childcare
  • view plans and lodge submissions online via a planning register
  • lodge and pay for new planning permit applications online
  • an improved planning permit workflow process
 
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